Some Ground Rules for Talking to Me

Idiots of the world, this is a helpful guide (a very short part 1 at that) to help you not be a tool and avoid the wrath of talking to me on the phone.

1) I will respect your time, so please do me the same favor. I don't go to your convenience store counter or fast food cooker and stand in front of you, preventing you from doing your menial tasks. However, when you call me and please me on hold or have a side conversation, you are inhibiting me from completing my menial task of assisting you. Get your shit in order before you call so I don't have to listen to you ruffle through a mountain of papers looking for a credit card receipt. And send your little hellions to play in the meth lab while you're complaining so I am not subjecting to "GET YOUR ASS OUT OF HERE BEFORE I KNOCK THE PISS OUTTA YOU!" twelve times in a call.

1a) "Just the facts, ma'am." This quote from Dragnet sums up what any business relationship should be based on: relevant, pithy nuggets of information that will help me help you get off my phone line. I may engage in some light banter if I'm stalling for time while looking up some information, but I really don't need to know what you do in your free time, why your daughter is grounded, how long you've been unemployed (or why you got fired to lead to so much free time), or your personal medical history. There are some instances where these are helpful hints but mostly you are giving me more information that I care to know, or even need to know. So, you will freely tell me your life story, but when I ask you to verify the last four digits of your social security number, which I already have by the way, you refuse because you think someone can do all sorts of nefarious things with less than half of your SSN. If your payment history with us is a good indication, they wouldn't want to steal your identity.

2) Look up the definition of enunciate before you call and adhere to that. For those too lazy to navigate there, it essentially means talk without shit in your mouth and lifting your tongue when you speak. I can't understand garbled jibberish and while its good that you can't see me roll my eyes at your idiocy, that also means I can't get you to scratch out on the back of your betting slip what you really want. If you speak a foreign language more fluently, either slow down and articulate your words or ask for a damn translator so I don't have to ask you five times to repeat yourself state that you want to make a payment. This also goes for giving me series of numbers like a credit card. When you blow through numbers saying, "four-ten, fifty-five, eighteen" at great speeds, your poor speech pattern leads me to type 14 instead of four, one, zero before I have to delete the numbers and try to catch back up. I am hopeful you can count beyond ten, but I don't need you to prove it. Just give me the numbers individually.

3) Understand that your imagination does not apply to me. Just because you are deluded enough to think something can happen doesn't necessary mean it can be. We are not Build-a-Plan Wireless where you can magically pull numbers out of your ass for us to accommodate. If I don't have a plan with 1500 minutes, unlimited text, and free directory assistance calls for $20.00 a month, than you cannot have that. Look at your choices within the realm of reality and go from there. Please know that not all phones are available with all companies. Just like you cannot go into a McDonald's and order a Whopper with a Frosty, I cannot give you a product we don't sell. Sure, just like McDonald's has a Quarter Pounder, I may have something comparable but not exactly the same. Lastly, I don't have a magic wand to fix all of your problems in the blink of an eye so if we have to sit for ten minutes to figure something out, don't get all pissed off. I certainly don't want to be on the phone with you any longer than necessary. And ... you called me, remember?